Change Management Services

Demands of customers who constantly must be considered

Factors driving change
- Customers only buy products that can be trusted
- The company insists the product image prima
- Increasingly shorter product life cycle
- Ask for the best customer service in any circumstances

Proactive steps manufacturers

- Understand what to do with either
- Establish value in service delivery
- Creating structures quality
- managing change

The balance of resources

- Knowing the effective capacity of the service organesasi
- Noting the demand in the future
- Knowing the optimal point of resource availability
- Build flexibility of the system through its human resources services

Value of service delivery

- Focus attention on the details of the service; processes, procedures and other matters relating reply
- Analysis of the operation of the customer's perspective
- Forming a strong relationship of each service delivery chain

flexibility of service

- Creativity anticipate the systems and procedures within the framework of service
- Customers more happy when you get the personal service
- Customer service can be surprised by unexpected

Evaluation; dare ask

- Do customers really believe in us?
- What differentiates us from competitors yag?
- How do we create more value with no excess charges
- How to maintain the intensity balance with the capacity of existing services